Shipping policy

Shipping Policy
Effective Date: August 2026
Store Owner Information
Name: VANESSA LOUISE JONES
Address: 800 E Hwy 162, Aneth, Utah 84510, United States
Phone: 937-607-7244
Email: anthonysimmons613271@hotmail.com

1. Order Processing & Handling Time

All orders are processed and verified within 1–3 business days (Monday–Friday, excluding weekends and major US public holidays) after successful payment confirmation. Order processing includes inventory checking, quality inspection, packaging, and carrier arrangement.
Orders placed on weekends or official holidays will be processed on the next working day. We reserve the right to slightly extend processing time during peak shopping seasons, promotional events, or extreme weather conditions, and we will notify customers via email for any potential delays.

2. Shipping Methods & Delivery Timeframe

We provide reliable domestic and international shipping services via trusted global carriers. Estimated delivery times are as follows:

Domestic Shipping (United States)

  • Standard Shipping:5–10 business days after order shipment
  • Express Shipping (Optional): 2–4 business days after order shipment (additional shipping fee applies)

International Shipping (Global Orders)

  • International Standard Shipping: 10–25 business days after shipment, depending on destination country, customs clearance efficiency and regional logistics conditions.
Note: Estimated delivery times are for reference only and are not guaranteed. Delivery delays may occur due to customs inspection, remote area logistics restrictions, natural disasters, or unexpected carrier delays.

3. Shipping Rates & Free Shipping Terms

Shipping fees are calculated based on the customer’s shipping destination, package weight, and shipping method, which will be automatically displayed at checkout before order payment.
  • Flat rate shipping and calculated shipping rates are available for all domestic US orders.
  • International shipping fees include basic logistics costs only. Any additional customs fees, duties, taxes, or processing charges imposed by the destination country are the sole responsibility of the customer.
  • Free Shipping: Free standard domestic shipping is available for qualified orders with a minimum cart value (threshold displayed at checkout).

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a unique tracking number and a tracking link. You can monitor your package delivery status in real time via the official carrier website. Please allow 24–48 hours for the tracking information to update after shipment.

5. Shipping Restrictions & Address Requirements

Customers are responsible for providing accurate and complete shipping addresses (including zip/postal code, street number, and detailed recipient information). We will not be liable for non-delivery or delayed delivery caused by incorrect or incomplete customer shipping addresses.
We currently ship to most countries and regions worldwide. Certain restricted regions due to local logistics policies, trade embargoes or safety regulations are not supported, and we will cancel and refund orders to unsupported regions automatically.

6. Customs, Duties & Taxes (International Orders)

All international shipments may be subject to import duties, taxes, customs clearance fees, and other related charges imposed by the destination country’s customs authority. These fees are not included in our product prices or shipping fees.
Customers are fully responsible for paying all applicable customs fees and taxes. We will not cover any customs-related costs, nor can we modify product invoice values to avoid customs duties as it violates international trade regulations.

7. Lost, Stolen or Damaged Packages

All packages are fully insured before shipment. If your order is lost, stolen, or severely damaged during transit, please contact our customer support within 48 hours after the estimated delivery date with your order number, tracking number, and photo evidence (for damaged goods).
We will cooperate with the carrier to initiate an investigation and provide solutions including reshipment or refund based on the investigation result.

8. Undeliverable & Returned Shipments

If a package is returned to our warehouse due to invalid address, customer refusal to pay customs fees, unsuccessful delivery, or long-term unclaimed status, the customer shall bear the return shipping cost and secondary shipping fee (if reshipment is needed). We will process a partial refund (minus shipping costs) for unclaimed orders upon receipt of the returned package.

9. Policy Updates

We reserve the right to update and revise this shipping policy at any time without prior notice. Any changes will take effect immediately after being posted on our Shopify store shipping policy page. It is the customer’s responsibility to review this policy regularly before placing orders.

10. Contact Us

If you have any questions, concerns, or requests regarding shipping, delivery status, or policy details, please feel free to contact us:
Phone: 937-607-7244
Email: anthonysimmons613271@hotmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (US Mountain Time)